At GizmoHub Store, we’re committed to making your shopping experience seamless from checkout to delivery. Below you’ll find all the details about our shipping options and straightforward returns process for our range of Apple accessories, audio equipment, and smart home appliances.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

  • Standard Shipping (£12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping (Orders over £50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Includes basic tracking

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.

Returns & Exchanges Policy

We stand behind the quality of our products. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • The item must be in original condition
  • All original packaging and accessories must be included
  • The item must show no signs of use or damage
  • Proof of purchase must be provided

Non-Returnable Items

For hygiene and copyright protection, these products cannot be returned once opened or used:

  • Headphones and AirPods (if packaging is opened)
  • Software, DVDs, and Blu-Ray discs with broken seals
  • Used personal care appliances (irons, kettles, toasters)
  • Custom or personalized items

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your order number and product details.
  2. Complete the Return/Exchange Request Form (template provided below).
  3. Wait for approval – Our Bristol-based team will review your request and typically respond within 24 business hours with return instructions.
  4. Package your item securely in its original packaging with all accessories.
  5. Ship your return using a trackable shipping service to:
    GizmoHub Store Returns
    51 Clare St
    Bristol, GB BS7U 6AN

    Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return/Exchange Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear GizmoHub Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Name: [Product Name]

Product SKU: [If available]

Reason for Return/Exchange: [Please specify] [For exchanges only] I would like to exchange this item for: [New Product Name] [If different size/color, please specify]

I confirm that the item is in its original condition with all packaging and accessories included.

Please advise on next steps for returning the item.

Best regards,

[Your Full Name]
[Your Contact Information]
[Your Order Number]

Refund Process

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. The refund will be issued to your original payment method:

  • Credit/Debit Card (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges, we will ship your replacement item once we receive and process your return. The shipping method will match your original order (standard or free shipping based on order value).

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order details. We will arrange for a replacement or refund and cover all return shipping costs.

Contact Us

For any questions about our shipping or returns policy, please contact our Bristol-based customer service team:

We typically respond within 24 business hours.