At GizmoHub Store, we stand behind the quality of our Apple accessories, audio equipment, and smart home appliances. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process for your convenience.

Returns & Exchanges Eligibility

You may return or exchange most items within 15 days of receiving your order, provided that:

  • The item is in its original condition
  • All original packaging and accessories are included
  • The item shows no signs of use or damage
  • Proof of purchase is provided

Non-Returnable Items

For hygiene and copyright protection reasons, the following products cannot be returned or exchanged:

  • Opened or used headphones and AirPods
  • Software, DVDs, and Blu-Ray discs with broken seals
  • Personal care appliances that have been used (irons, kettles, etc.)
  • Custom or personalized items

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you would like to return or exchange.
  2. Complete the Return/Exchange Request Form (template provided below).
  3. Wait for approval – Our Bristol-based team will review your request and typically respond within 24 business hours with return instructions.
  4. Package your item securely in its original packaging with all accessories.
  5. Ship your return using a trackable shipping service to our Bristol address (return shipping costs are the customer’s responsibility unless the return is due to our error).

Return/Exchange Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear GizmoHub Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Product Name: [Product Name] Product SKU: [If available] Reason for Return/Exchange: [Please specify] [For exchanges only] I would like to exchange this item for: [New Product Name] [If different size/color, please specify] I confirm that the item is in its original condition with all packaging and accessories included. Please advise on next steps for returning the item. Best regards, [Your Full Name] [Your Contact Information] [Your Order Number]

Refund Process

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. The refund will be issued to your original payment method:

  • Credit/Debit Card (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Note that shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges, we will ship your replacement item once we receive and process your return. The shipping method will match your original order (standard or free shipping based on order value).

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order details. We will arrange for a replacement or refund and cover all return shipping costs.

Contact Us

For any questions about our returns and exchanges policy, please contact our Bristol-based customer service team:

Email: [email protected]
Address: GizmoHub Store, 51 Clare St, Bristol, GB BS7U 6AN

We typically respond within 24 business hours.