Welcome to the GizmoHub FAQ page! We’ve compiled answers to the most common questions about our tech products, global delivery, and customer service. Whether you’re a student upgrading your computing setup or a home maker stocking up on kitchen appliances, we’re here to help.

Product Questions

What types of products does GizmoHub specialise in?
We curate a focused selection of quality tech and home appliances including:
  • Apple accessories (AirPods, iPad, iPhone)
  • Audio equipment (Headphones, Hi-fi systems, MP3 players)
  • Computing devices and accessories
  • Kitchen appliances (Coffee machines, blenders, kettles)
  • Home care products (Carpet cleaners, irons)
Our products are selected by former engineers for their reliability and innovation.
Do your appliances come with voltage converters for international use?
Yes! We automatically include appropriate voltage converters with all appliance orders shipped to countries with different electrical standards. Our Bristol warehouse team checks this before dispatch.

Ordering & Account

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Can I modify or cancel my order after placing it?
Orders can typically be modified or cancelled within 1 hour of placement by emailing [email protected]. After this window, your order enters our fast processing system and changes may not be possible.

Shipping & Delivery

What are my shipping options?
We offer two reliable global shipping methods:
  1. Express Shipping (£12.95 flat rate): Via DHL/FedEx (10-15 days after dispatch)
  2. Free Standard Shipping: Via EMS for orders over £50 (15-25 days after dispatch)
All orders take 1-2 business days to process before dispatch.
Do you ship to all countries?
While we ship globally from our Bristol hub, some Asian destinations and remote areas may have extended delivery times or additional customs requirements. We’ll notify you during checkout if any restrictions apply to your location.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this to monitor your package’s journey in real-time through our partner carriers’ websites (DHL, FedEx, or EMS).

Returns & Refunds

What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unused, in original packaging with all accessories. Please contact our Bristol support team at [email protected] to initiate a return. Note that return shipping costs are the customer’s responsibility.
How long do refunds take to process?
Once we receive your returned item, refunds are processed within 5 business days. The time for the refund to appear in your account depends on your payment provider (typically 3-10 additional business days).

Technical Support

What if my product arrives damaged or doesn’t work?
We conduct pre-shipment checks on all electronics, but if you encounter issues, email [email protected] immediately with photos/video of the problem. We’ll arrange a replacement or repair at no additional cost.
Do you provide product manuals and support documentation?
Yes! All products come with printed manuals, and we maintain digital copies on our website. For specific technical questions, our support team includes former product engineers who can assist.
Need more help? Our Bristol-based customer service team is available at [email protected] to answer any questions not covered here. We typically respond within 24 hours on business days.